Can I customize my putter?
Yes. Every Z-Stroke putter is built to order, and many customization options are available directly on our website. Depending on the model, you can choose options such as:
- Alignment line configuration
- Finish/color
- Shaft length
Looking for something more unique? We may be able to accommodate special requests, including custom laser engraving, unique alignment markings, or other one-off modifications. If you have a specific idea in mind, contact us before placing your order and we’ll let you know what’s possible.
Please note that some custom modifications may require additional production time or incur an additional charge.
Can I change grips?
While we love the grip that comes with our putters, you can change the grip with minimal performance impact.
Are headcovers included?
Yes. Each putter has it’s own custom headcover.
Do these have a forward press?
No, these do not. We found the forward press adds unnecessary torque, and introduces the need to hold wrist angles without a specialized grip.
Will the brass oxidize (patina)?
Yes, over time our brass putters or brass inserts on our putters will oxidize, although fairly slowly. If you wish to remove existing patina, we recommend salt and lemon juice, then apply metal wax to protect the brass from further oxidation.
Can I change the lie angle?
No. Z-Stroke putters are engineered with a specific lie angle to maintain the intended zero torque performance. Bending the hosel or shaft to change the lie angle alters the relationship between the shaft axis and the putter head’s center of mass, which can introduce torque and change how the putter performs.
If you require a different lie angle, please contact us. In some cases, we may be able to manufacture a custom one-off putter built to your specifications. Because these are made specifically for you, they may require additional engineering and manufacturing time and will incur an additional charge.
What is your shipping policy?
Processing Time
Most orders are processed and shipped within an estimated one week of purchase.
Shipping Methods
Orders are shipped using trusted carriers such as UPS or USPS.
Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your shipment.
Domestic Shipping
We currently ship throughout the United States. Delivery times vary depending on your location and the shipping method selected at checkout.
International Shipping
International shipping may be available on a case-by-case basis. Please contact us before placing your order to discuss shipping options, costs, and any applicable import duties or taxes.
Lost or Damaged Shipments
If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the packaging and product. If your package appears to be lost in transit, contact us and we will work with the shipping carrier to resolve the issue.
Incorrect Shipping Address
Please verify your shipping address before placing your order. Z-Stroke Golf is not responsible for delays or additional shipping charges resulting from an incorrect address provided during checkout.
Do you have a return policy?
We want you to be fully satisfied with your purchase. If for any reason you are not happy, you may return your putter within 30 days of delivery. Putter must be undamaged, customers are responsible for shipping cost. Proof of purchase is required. Refund will be processed to original payment method.
What is your warranty?
Every Z-Stroke putter is backed by a 1-year limited warranty against defects in materials and workmanship from the date of delivery.
If your putter experiences a manufacturing defect during the warranty period, we will inspect it and, at our discretion, repair or replace the defective component at no charge.
The warranty does not cover:
Normal cosmetic wear, including scratches, dents, or finish wear.
Damage caused by misuse, abuse, accidents, or improper storage.
Damage resulting from unauthorized modifications, repairs, or attempts to bend or alter the lie or loft.
Normal wear of grips, shafts, or headcovers.
If you believe your putter has a manufacturing defect, please contact us with your order number, a description of the issue, and photos of the affected area. We will work with you to determine the best solution.
Our goal is to build putters that last, and we stand behind the quality of every Z-Stroke putter we make.